Frequently Asked Questions
How does the Parfumis vending machine work?
To learn more about how it operates, please click here for a detailed step-by-step overview.
Are your fragrances authentic?
Yes. We source all our fragrances directly from official manufacturers to ensure authenticity and premium quality.
Do you offer additional fragrances or accept custom scent requests?
Certainly! Please click here to submit your request. We're always looking to expand based on customer interest.
How frequently is the machine restocked?
Our machines are restocked approximately every 6 months to maintain the freshness and integrity of the fragrances.
Is the Parfumis machine available 24/7?
Availability depends on the venue. The machine is operational during the venue's regular business hours.
What happens if I miss the spray after payment?
Regrettably, once the spray is activated, we are unable to issue another spray. Please position yourself correctly before activating the fragrance.
Can I pay with cash?
Cash is not accepted at the moment. However, we are exploring alternative payment methods, including cryptocurrency.
I completed payment, but the machine did not dispense any fragrance. What should I do?
We're sorry to hear that. Please click here to report the issue. Our team will assist you in resolving it or provide a refund if necessary.
The QR code link didn't work. What should I do?
Thank you for letting us know. Please click here to report the issue. We appreciate your assistance and may offer a discount as a token of our gratitude.